Thumbnail sketch of our services:

7 Day Courtesy Calls

We contact, by telephone, your designated clients whose monthly charges are over a pre-established amount of approximately $2500.00, to verify that they have received the invoicing, that it is in the proper format, and to verify that it has been placed in line for payment. This is the first, and one of the most important steps in the collection process. A record of each call is kept for e-mailing any billing or deliverable issues that are uncovered.

Early-Out Services

We contact your designated clients whose open invoices are over 60 days by initial “friendly, auditing type” letter with telephone follow-up on a regular basis to determine if any work issues or other reasons for non-payment. A copy of this letter is provided to you before any are sent to your clients. All accounts are tracked on an Excel worksheet to facilitate the exchange of information between our offices. If any invoice is disputed you will be notified and, with your approval, it will be moved directly to our traditional collection department. Recent experience has shown that it is not unusual for our clients to realize a 30:1 return on their investment for this program.

Key Personnel and Project Manager Meetings

We are currently working with the key personnel of several firms to tighten up loose credit and collection areas and improve cash flow. Our program will vary as to the size of our client and any special contractual needs. A common plan is described below and is broken down into three phases.

Phase I: Implementation of Standard Operating Procedures (SOP’s). Our SOP’s cover the credit approval process, contract compliance, controlling credit memos and write-offs, invoicing milestones, out of scope services and contract overruns.

Phase II: Provide Training to key staff in both Credit and Collection and modify the SOP to suit the firm’s individual management needs.

Phase III: Perform periodic audits to determine whether the SOP’s are followed and to measure the effectiveness of the process.

Our fees for the above services are billed at an agreed project rate.

Contingent Fee Collections

Problem account debtors are contacted by letter, telephone and personal appointment to effectuate the quickest and largest recovery. Our fees for these services are based on the age of the debt and the amount outstanding. Typically our fees are 20% if the debt is less than one year old at date of placement, and 30% if older than one year at date of placement.

Forensic Services

We provide expert reports and can testify in support of litigation regarding credit and collection issues.